Dispute Resolution & Mediation Principles

1. 1Non-Custodial Architecture: Operis is an independent technology discovery network operating with 0% platform commissions, with no escrow accounts or deliverable inspection authority.
2. 2Absence of Arbitral or Judicial Role: Operis does not act as a court, arbitrator, arbitral tribunal, or expert witness in commercial, technical, or financial disputes between Client and Contractor.
3. 3Direct Bilateral Counterparties: Users enforce performance and compensation claims directly against each other.

In the event of a disagreement regarding project scope, delivery, or payment, parties are encouraged to follow these progressive stages:

Stage 1: Direct Bilateral Negotiation

Parties first seek to resolve disputes in good faith through direct communication, referencing their mutually agreed contract terms, acceptance criteria, and correspondence.

Stage 2: Statutory & Voluntary Mediation (Law No. 6325)

If direct discussions do not resolve the dispute:

• In commercial disputes under Turkish Commercial Code Art. 5/A, applying for mediation prior to filing a lawsuit is a statutory prerequisite.
• Parties may submit the dispute to a registered independent mediator through the Ministry of Justice Mediation Registry.
• A settlement agreement executed before a mediator acquires enforceable status under Law No. 6325 Art. 18 upon obtaining an enforceability certificate from the competent court (or when signed jointly by parties and their legal counsel).

Stage 3: Judicial Recourse & Competent Courts

If mediation fails to yield an agreement, parties may proceed before the courts designated in their bilateral agreement or competent courts under statutory civil procedure rules.

1. 1Neutrality: Operis is not a party, guarantor, or performance agent of the bilateral service agreements between users.
2. 2Compliance with Judicial Subpoenas: In response to lawful, binding subpoenas from judicial authorities, prosecutors, or courts, Operis provides relevant traffic logs and system records in compliance with Law No. 5651 and data protection legislation.